Privacy policy

Privacy Policy

Last updated: September 15, 2025

This Privacy Policy describes how Aurensol Unipessoal LDA (hereinafter, the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on aurensol.com, or otherwise communicate with us regarding the Site.

Please read this Privacy Policy carefully. By using our services, you fully accept this policy.

Changes to this Privacy Policy

This Policy may be updated periodically to reflect changes in our practices or for legal reasons. We will post any updates on this same page, including the date of last modification.

Collection and use of your personal information

We collect personal information that you provide to us directly, that is generated automatically when using the Site, or that we obtain from third parties such as Shopify or payment processors.

Examples of information we collect directly:

  • Name, address, email, and phone number.

  • Order and payment information.

  • Account information and communications with customer support.

Data we collect automatically:
We may collect information such as IP address, browser type, pages visited, duration of visit, etc., through cookies and similar technologies.

Third-party data:
We receive data from our suppliers, technical services, payment processors, and platforms such as Shopify in order to process your orders and improve your experience.

Use of information

We use your personal data to:

  • Process orders and payments.

  • Provide customer service.

  • Manage your account.

  • Send notifications and communications related to your orders.

  • Send commercial communications (if you have given your consent).

  • Improve our services and prevent fraud.

Cookies

We use cookies to improve your experience on our Site. For more information about the cookies we use through Shopify, you can visit:
https://www.shopify.com/legal/cookies

Disclosure of your information

We may share your information with:

  • Service providers acting on our behalf (shipping, customer service, payments, etc.).

  • Business and marketing partners, if you have given your consent.

  • Legal authorities if necessary to comply with the law.

International transfers

We may transfer your information to countries outside the EEA. In these cases, we use mechanisms such as the European Commission's Standard Contractual Clauses to ensure adequate protection.

Your rights

You have the right to:

  • Request access, correction, or deletion of your data.

  • Object to or limit its use.

  • Request the portability of your data.

  • Withdraw your consent at any time.

  • File a complaint with a supervisory authority.

You may exercise these rights by writing to: info@aurensol.com

Complaints

If you believe your rights have not been respected, you may file a complaint with the Comissão Nacional de Proteção de Dados (CNPD) in Portugal:
https://www.cnpd.pt

Security and retention

We adopt reasonable security measures to protect your data. However, no system is 100% secure. We retain your information only as long as necessary to comply with our legal and contractual obligations.

Minors

Our services are not directed at minors. We do not intentionally collect data from minors. If you believe a minor has provided us with their data, please contact us to have it deleted.

Data controller

The data controller is:

Aurensol Unipessoal LDA
NIF: PT518976149
Tax address: Marina de Portimão, Tuara, 8500-345 - Portimão
Email: info@aurensol.com